# How Sloomoo Delivers Instant Customer Support with Agentic AI

Learn how Sloomoo Institute uses Readyly’s AI Agents to resolve over 83% of all visitor chats and emails without staff intervention—reducing human support volume, speeding up response times, and creating a smoother guest experience.

## The Problem—and How Readyly Solved It

With thousands of guests visiting their immersive slime experience, Sloomoo’s team was flooded with daily ticketing questions—many of them repetitive and time-sensitive. Readyly introduced an AI solution that could handle these inquiries instantly, providing real-time ticketing information with updates every 15 minutes, answering guest questions, and reducing strain on the support team.

#### The Challenge

- Frequent ticket updates made it hard to maintain consistent support
- High volume of repetitive guest questions via chat and email
- Staff time was spent on basic support instead of enhancing the guest experience

#### The Solution

- AI-powered chat and email assistant embedded in Sloomoo’s digital experience
- Integrated with real-time ticketing system to reflect up-to-the-minute availability
- Handled guest inquiries about ticket times, rescheduling, location info, and more

### The Results

Since launching the AI assistant, Sloomoo has seen significant support gains:

- Guests receive instant answers to ticketing and visit-related questions
- AI responds to live ticket info with changes every 15 minutes without delay
- Over 83% of email/chat questions resolved without staff
- Staff freed up to focus on in-person guest experience and creative operations

Readyly’s AI Agent network resolves 82% of our customer chats effortlessly, freeing us to focus on creating more slime-filled fun. It’s been a game-changer for our operations.

##### \- Sara Schiller

Sloomoo Institute, Co-Founder & CEO