How Sloomoo Delivers Instant Customer Support with Agentic AI

Learn how Sloomoo Institute uses Readyly’s AI Agents to resolve over 83% of all visitor chats and emails without staff intervention—reducing human support volume, speeding up response times, and creating a smoother guest experience.

The Problem—and How Readyly Solved It

With thousands of guests visiting their immersive slime experience, Sloomoo’s team was flooded with daily ticketing questions—many of them repetitive and time-sensitive. Readyly introduced an AI solution that could handle these inquiries instantly, providing real-time ticketing information with updates every 15 minutes, answering guest questions, and reducing strain on the support team.

The Challenge

• Frequent ticket updates made it hard to maintain consistent support
• High volume of repetitive guest questions via chat and email
• Staff time was spent on basic support instead of enhancing the guest experience

The Solution

• AI-powered chat and email assistant embedded in Sloomoo’s digital experience
• Integrated with real-time ticketing system to reflect up-to-the-minute availability
• Handled guest inquiries about ticket times, rescheduling, location info, and more

The Results

Since launching the AI assistant, Sloomoo has seen significant support gains:

• Guests receive instant answers to ticketing and visit-related questions
• AI responds to live ticket info with changes every 15 minutes without delay
• Over 83% of email/chat questions resolved without staff
• Staff freed up to focus on in-person guest experience and creative operations

Readyly’s AI Agent network resolves 82% of our customer chats effortlessly, freeing us to focus on creating more slime-filled fun. It’s been a game-changer for our operations.

- Sara Schiller

Sloomoo Institute, Co-Founder & CEO